“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.” – Stephen Covey
Last week we welcomed the Class of 2019 into our school, the 68th class to begin their careers as veterinarians with us. I had the privilege of greeting them across the stage at our White Coat Ceremony and then engaging with a group of our new students in facilitating a problem-based learning exercise focused on effective client communications. A common theme throughout the orientation week and in early classes offered for our new students is relationship-centered, empathic listening as a key to client communications and positive animal-patient outcomes. During this important introduction to our school, Dr. Jim Clark, staff teams, and faculty facilitators effectively encouraged, guided, and inspired the first year students throughout the Prologue week and into their first week of classes.